pcANYWHERE GUIDANCE NOTES

 

WHAT IS pcANYWHERE?

pcAnywhere is a software application which allows someone on a remote PC connect to your PC, either over a network or via a modem, and take complete control of it using their keyboard and mouse. This is very useful for quick fixes of problems at clients sites where travelling time is a problem, although not all problems can be corrected this way. The link is protected

PLEASE CHECK BEFORE STARTING:

Is your phone line plugged into your modem? I.e. if you share your phone line with a fax or phone system, does pcAnywhere have exclusive access to it to enable the session to begin.

Is your modem turned on? External modems usually have a power switch that should be ‘on’ with red LEDs lit on the front of the modem. Internal modems power up when you boot up the PC.

If you are on an NT server, is the RAS service running? If it is it will prevent pcAnywhere from connecting. Go to ‘Start’, ‘Settings’, ‘Control Panel’ and double-click on the ‘Services’ icon. Scroll down the list of services to find ‘Remote Access Server’, ‘Remote Access Connection Manager’, and ‘Remote Access Autodial Manager’. These should all say either ‘Disabled’ under the start-up column or ‘Stopped’ under the status column. If it says ‘Started’ in the status column, highlight each service and click on the ‘Stop’ button to stop them.

Is pcAnywhere already running? Check the Windows taskbar at the bottom of the screen—if it has a ‘pcAnywhere waiting…’ icon then it is already waiting for someone to dial in. Let the remote party know that they can attempt to connect now.

TO START pcANYWHERE

1. Click on ‘Start’, ‘Programs’, ‘pcAnywhere’ to start the program.

 

2. Click on the ‘Be a Host’ button near the top left of the pcAnywhere program window.

3. Double-click on the ‘Modem’ icon to set the PC waiting for an incoming connection.


The program should minimise to an icon on the taskbar marked ‘pcAnywhere waiting…’ and you may now let the remote party know that they can attempt to connect now.

4. After the remote session has finished and the connection is dropped, the program will return to the ‘pcAnywhere waiting…’ icon. You can leave this as it is ready for another session, or if the modem is used for other purposes close it by clicking on the ‘pcAnywhere waiting…’ icon, then ‘Cancel’ in the window that appears, and then exiting the program. (This can be done by either clicking ‘File’ then ‘Exit’, or clicking the ‘x’ icon in the top right corner of the pcAnywhere window) NB: It is safe to leave your PC waiting for an incoming call, since the remote party must have a copy of pcAnywhere and know a) your modem’s phone number, and b) the pcAnywhere user name and password. Definitions: - Remote Party—person dialling in to your PC
Host—your PC waiting for a remote session to commence

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